Lost Items
Lost Items
Royal Mail
Compensation for loss will not be considered for an item that Royal Mail has not delivered or attempted to deliver until after
- 10 working days for items other than Royal Mail Special Delivery Guaranteed by 1pm® (not posted on account), or
- 5 working days for Royal Mail Special Delivery Guaranteed by 1pm® (not posted on account) have elapsed from the due date of delivery, unless there is evidence to the contrary to demonstrate that the item has not been lost. Where an item is safely delivered after the 10 working days or 5 working days in the case of Royal Mail Special Delivery Guaranteed®) the customer will be entitled to claim compensation for delay but not for loss.